Shipping Policy - brooksrunningusshop

Thank you for choosing brooksrunningusshop for your running shoes and apparel needs. This Shipping Policy outlines the details of our shipping services, including order processing time, delivery timelines, shipping fees, and related arrangements. By placing an order on our website, you acknowledge and agree to the terms of this policy.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Processing time refers to the period required to verify your payment, prepare your products for shipment, and hand over the package to our logistics partner. Please note that processing time does not include weekends, public holidays, or any unforeseen delays caused by factors such as inventory checks or system maintenance.

If there is a delay in processing your order (e.g., due to high order volume or product availability issues), we will notify you via the email provided during checkout as soon as possible, along with an updated processing timeline or alternative solutions (such as a refund or order cancellation).

2. Delivery Timeframes

The estimated delivery time for all orders is 6-12 calendar days from the date of dispatch. This delivery timeframe applies to all shipments worldwide, regardless of the destination country or region. Please note that delivery time is calculated from the date your order is shipped (when you receive the "Order Shipped" email) and not from the date of order placement.

While we strive to ensure that your order is delivered within the estimated timeframe, delivery may be delayed due to factors beyond our control. These factors include, but are not limited to, customs clearance procedures, weather conditions, natural disasters, transportation disruptions, or local logistics issues. If your order has not been delivered within 15 calendar days of dispatch, please contact our customer service team at [email protected] for assistance with tracking and resolution.

3. Shipping Fees and Coverage

We offer free standard shipping on all orders worldwide, with no minimum purchase requirement. No additional shipping fees will be charged at checkout, and this free shipping policy applies to all running shoes, apparel, and other products available on our website.

Please note that free shipping covers only the standard delivery service provided by our designated logistics partners. Any additional services requested by the customer (e.g., signature confirmation, insurance for high-value items) may incur extra fees, which will be the sole responsibility of the customer. We will inform you of any such fees in advance and seek your consent before proceeding with the additional services.

4. Shipping Destinations

We currently ship to most countries and regions around the world. During checkout, you can enter your shipping address to confirm if we deliver to your location. If your destination is not available for shipping, you will be notified immediately, and you will not be able to complete the order. If you have questions about shipping to a specific location, please contact our customer service team before placing your order.

5. Tracking Your Order

Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and a link to the logistics provider’s website, where you can monitor the real-time status of your delivery (e.g., package departure, in-transit, out for delivery, delivered).

If you do not receive the shipping confirmation email within 4 business days of payment confirmation, please check your spam or junk mail folder first. If the email is still not found, contact our customer service team with your order number to request the tracking information.

6. Shipping Address Requirements

It is your responsibility to provide an accurate, complete, and accessible shipping address during checkout. This includes the correct street name, house number, apartment or unit number, city, postal code, country, and a valid contact phone number. Incorrect or incomplete address information may result in delivery delays, failed deliveries, or package returns.

If you discover an error in your shipping address after placing your order, please contact our customer service team immediately. We will attempt to correct the address if your order has not yet been processed or dispatched. However, if the order has already been shipped, we may not be able to modify the address, and you may be required to pay additional fees for re-delivery if the package is returned to us. In the event that a package is returned to us due to an invalid address, we will notify you and offer the option to re-ship the package (with applicable re-shipping fees) or process a refund (excluding any non-refundable fees, if applicable).

7. Customs and Import Duties

For international shipments, your order may be subject to customs clearance procedures in the destination country. Please note that any customs duties, import taxes, or other fees imposed by the destination country’s customs authorities are the sole responsibility of the customer. These fees are not included in the product price or our free shipping service.

We are not responsible for any delays caused by customs clearance, and we cannot predict the exact amount of customs duties or taxes, as these vary by country and are determined by local regulations. It is recommended that you check with your local customs office before placing an order to understand the applicable fees and requirements.

8. Lost or Damaged Packages

If your package is marked as "delivered" by the logistics provider but you have not received it, please first check with your family members, neighbors, or property management (if applicable) to confirm if the package was left in a safe location. If you still cannot locate the package, contact our customer service team within 3 business days of the "delivered" status being updated. We will work with the logistics provider to investigate the issue and provide a solution, which may include a refund or re-delivery of the product.

If you receive a package that is damaged or contains damaged products, please take photos of the outer packaging, the damaged product, and the shipping label immediately (before discarding any packaging materials). Contact our customer service team within 7 calendar days of receipt, providing your order number and the photos as evidence. We will verify the damage and arrange for a refund, replacement, or other appropriate solution at no additional cost to you.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our business operations, logistics partners, or applicable laws and regulations. The updated policy will be posted on our website with a new effective date. Your continued use of our website and services after the updated policy is posted constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding our shipping services or this Shipping Policy, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry within 24 business hours (excluding weekends and public holidays) and work to resolve your issue promptly.