Terms of Purchase - brooksrunningusshop

Welcome to brooksrunningusshop. These Terms of Purchase ("Terms") govern your purchase of running shoes, apparel, and other products (collectively, "Products") from our website (brooksrunningusshop.com). By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and other applicable policies posted on the website. If you do not agree to these Terms, please do not make a purchase.

1. Order Placement and Confirmation

• When you place an order on our website, you are making a binding offer to purchase the Products specified in your order at the price stated (including any applicable taxes). We reserve the right to accept or reject your order in whole or in part, for any reason (e.g., product unavailability, pricing errors, suspicious order activity).

• Upon submission of your order, you will receive an automated order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. We will send a separate "Order Shipped" email once your order has been processed and dispatched, which signifies our formal acceptance of your order.

• You are responsible for providing accurate and complete information (e.g., shipping address, contact details) when placing an order. If you discover an error in your order information after submission, please contact our customer service team at [email protected] immediately. We will attempt to correct the error if the order has not yet been processed; however, we cannot guarantee changes once processing has begun.

2. Pricing and Payment

• All product prices on our website are displayed in United States Dollars (USD), which is the sole currency accepted for payment. Prices are inclusive of applicable taxes where required by law; any additional customs duties or import taxes for international shipments are the sole responsibility of the customer.

• We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as indicated on the checkout page. By providing your payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate.

• Payment will be processed immediately upon order placement. If your payment is declined, your order will not be processed. You may need to verify your payment details or contact your financial institution to resolve the issue.

• We reserve the right to correct pricing errors on our website at any time, even after an order has been submitted. If we discover a pricing error and the correct price is higher than the stated price, we will contact you to seek your consent to proceed at the correct price or cancel the order and issue a full refund if applicable.

3. Shipping and Delivery

• Processing Time: We will process and dispatch your order within 1-3 business days after payment confirmation. Processing time does not include weekends or public holidays.

• Delivery Time: Estimated delivery time is 6-12 calendar days from the date of dispatch. This delivery timeframe applies to all shipments worldwide.

• Free Shipping: We offer free standard shipping worldwide on all orders, with no minimum purchase requirement. No additional shipping fees will be charged at checkout.

• Tracking Information: Once your order is dispatched, we will send a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the designated logistics provider’s website.

• Delivery Responsibility: We are not liable for delays in delivery caused by factors beyond our control (e.g., customs clearance delays, weather conditions, logistics disruptions). If your order has not been delivered within 15 calendar days of dispatch, please contact our customer service team for assistance.

• You are responsible for ensuring that the shipping address provided is accurate and accessible. If the delivery fails due to an incorrect or incomplete address, you may be required to pay additional shipping fees for re-delivery, or the order may be returned to us, in which case we will issue a refund (excluding any applicable fees) once the product is received and inspected.

4. Returns and Refunds

• Return Period: You may return eligible Products for a refund or exchange within 60 calendar days from the date of delivery, provided the Products are in unused, undamaged condition with all original tags, packaging, and accessories intact. For detailed return eligibility and procedures, please refer to our Refund Policy.

• Refund Processing Time: Once we receive and inspect the returned Products (usually within 3-5 business days), we will process your refund. Refunds will be credited to your original payment method within 5-10 business days. The exact timeframe may vary depending on your financial institution.

• If the return is due to our error (e.g., wrong product, defective product), we will cover any return shipping costs (please provide the shipping receipt for reimbursement). For returns due to customer change of mind, return shipping costs are the responsibility of the customer (though our standard outbound shipping remains free).

5. Product Availability and Backorders

• Product availability is indicated on each product page. We strive to maintain accurate stock information, but occasionally, products may be out of stock after an order is placed. If a product you ordered is unavailable, we will contact you to offer a refund, exchange for a similar product, or backorder the item (if applicable).

• Backordered products will be dispatched as soon as they become available. We will notify you of the expected restock date and provide the option to cancel the backorder and receive a full refund at any time.

6. Product Information and Warranty

• We strive to provide accurate and detailed product information (e.g., size, color, material, features) on our website. However, we do not warrant that product descriptions, images, or other content are completely error-free. Colors may vary slightly due to differences in device displays.

• All Products sold by brooksrunningusshop are covered by the manufacturer’s standard warranty (if applicable). The warranty period and coverage details are specified in the product documentation or on the product page. If you encounter a manufacturing defect within the warranty period, please contact our customer service team for assistance.

7. Limitation of Liability

• To the maximum extent permitted by law, brooksrunningusshop shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of use, loss of profits) arising from your purchase or use of our Products or services.

• Our total liability for any claim arising out of these Terms or your purchase shall not exceed the total amount paid for the Products in question.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The updated Terms will be posted on our website with a new effective date. Your continued use of our website and services after the updated Terms are posted constitutes your acceptance of the revised terms. We recommend reviewing these Terms periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry within 24 business hours (excluding weekends and public holidays) and work to resolve your issue promptly.